Refund policy

Return & Refund Policy for LumiSculpt

Effective Date: 1/21/26

We want you to feel confident in your purchase. That’s why LumiSculpt offers a 30-day money-back guarantee.

1. Eligibility for Returns

  • You have 30 days from the date of delivery to request a return.

  • Items must be in original packaging and in good condition.

  • Light use is acceptable for evaluation, but excessively used, damaged, or altered items may not qualify.

  • Proof of purchase is required.

2. Non-Returnable Items

We reserve the right to refuse returns for:

  • Heavily used or damaged products

  • Items missing components or packaging

  • Returns submitted after 30 days

3. Return Process

  • Email support@lumisculpt.us to request a return authorization.

  • Do not send items back without approval.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Refunds are issued to the original payment method after the returned item is received and inspected.

  • Please allow 5–10 business days for processing after approval.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card company (processing times vary)

  • Then contact your bank

If you still need help, email us at support@lumisculpt.us.

6. Chargebacks & Abuse

  • Attempting to file a chargeback while a return is in progress may delay or void your refund.

  • Abuse of the return policy may result in refusal of future service.

7. Contact

For return or refund questions, contact:
support@lumisculpt.us